General Shipping Information
All orders within the UK are delivered using Royal Mail or Parcelforce.
We aim to dispatch orders on the same working day whenever possible for orders placed before 2:00 pm. Orders placed after 2:00 pm, or over the weekend and on bank holidays, will be dispatched on the next working day.
As soon as your order is processed, a tracking number will be generated and emailed to you so you can follow your package once it has been collected for delivery.
To ensure your order is delivered as quickly and efficiently as possible, please ensure you enter your full, correct delivery address (including postcode) and a valid contact phone number. Please note that we cannot deliver to PO Box addresses.
Damaged Goods & Delivery Issues
We take great care in packaging every order to ensure it arrives safely. In the unlikely event that your order arrives damaged:
- If the package is visibly damaged upon arrival, please report this to the courier driver when signing, or take a photo of the parcel before opening.
- Please inspect your items upon receipt and contact us within 48 hours (or 3 working days) at info@TheEspressoShop.com with your order number and photos of the damaged items and packaging.
Our team will review your report promptly and arrange for a replacement or appropriate resolution.
General Delivery Terms & Conditions
- Delivery Address: Delivery will be made to the address provided at the time of ordering. Please double-check your details before completing checkout.
- Estimated Times: Quoted delivery times are estimates provided by our carrier partners (Royal Mail and Parcelforce). While we make every effort to dispatch orders on time, factors outside our control may occasionally cause courier delays.
- Signature & Receipt: Where required, goods must be signed for at the delivery address by the customer or an authorised recipient over 18 years of age.
- Risk & Ownership: Ownership and responsibility for the goods pass to you once the package has been delivered to your specified address or left in a designated safe place/carrier pickup point according to your carrier instructions.
- Non-Delivery: If your tracking indicates delivery but you have not received your parcel, or if your package is delayed, please contact us at info@TheEspressoShop.com so our customer service team can open an investigation with the carrier on your behalf.